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FAQ - General

  • What is the need of the included USB device?
  • Our programs are protected by an encrytion system of Safenet/Aladdin. This system generally includes a so-called "dongle" that can exist in different designs.
    Since August 2007 a so called "HASP HL" (old or new version) is included with newly delivered programs.
    If you purchased a program at an earlier date there is probably a Hardlock in your possesion - either as a parallel port or USB version.
    The corresponding dongle must be connected to the computer in order to use the program.
  • My PC doesn't have a parallel port. Can I use the TAP programs anyway?
  • Yes, an upgrade of your device is possible in most cases.
    You can find further information on the page regarding technical details.
  • Are the TAP programs ready for Windows Vista/7?
  • Basically the TAP-programs work with Windows Vista/7, regarding the programs itself and the necessary drivers. Unfortunately there is still a problem with the so called User Access (or Account) Control (UAC) which has been introduced with Vista.
    In brief: With Vista/7 every user account (so also administrative accounts) is running with limited access rights. If a program needs more, the UAC will demand a confirmation. To ensure the precision of the measurements the sub tests of the TAP are run with real-time priority, but "normal" users don't have the right to run programs with that priority. For these purposes a "TAP" group is created during installation. The members of that group are then provided with those rights. This is also the case with Vista/7.
    Momentarily there is - in spite of some adjustments - still the problem that using the TAP with an administrative account real-time priority is denied (not with a normal user account!)
    However this somehow illogical behaviour can be corrected by an additional setting which has to be done once. You'll find details in a correspondent document in the download section.
  • Are the TAP-programs ready for 64-bit versions of Windows (XP-64, Vista-64, 7-64)?
  • Basically, the TAP programs run on these versions of Windows in the so-called 32-bit compatibility mode. If error messages occur during installation and/or program start, your installer has probably not all of the necessary 64-bit drivers.
    Please contact us directly in this case.
  • Must I keep something in mind regarding the choice/input of a test person's name?
  • Please take care that a test person's name isn't shortened with a dot an the end (e.g. Doe, J.).
    The directory structure used by the TAP programs to save test data otherwise leads to the fact, that the correspondent personal data file can't be found by the TAP programs any more. (q.v. corresponding error message in the FAQ).
  • How can I change the directory for saving the test data?
  • By default the results are saved within "My files" (Windows 2000/XP) or "My Documents" (Windows Vista/7) in the sub-folder "tap"/"kitap"/"tapm". Within the program you can change the directory via "Options>Directory for saving the data".
    Please note: Within the chosen folder an additional sub-folder "tap"/"kitap"/"tapm" is always created, in which the actual test data will be stored.
  • How can I transform test data to another computer or import test data into another installation?
  • The TAP programs don't have an import function themselves; but test data can be easily transfered by copying them from the old to the new file path (see former FAQ point).
  • How can a test be interrupted and cancelled respectively?
  • To do so keep one of the reactions keys pressed for a few seconds until (after the first message "Keep your finger of the key, please!") the message "C: Continue - X: Exit" appears. With the keys "C" and "X" respectively you can now continue or cancel the test.
  • The TAP programs only recognize local user accounts during installation. How do I set up the TAP group with network user accounts of a Windows domain?
  • If the TAP program is to be used with a network user account, this account has to be added to the TAP group manually.
    A correspondent document is available in the download section.
  • How do I perform a new installation or an update?
  • We recommend to uninstall any previous version prior to the installation of a new one (via the usual way "Control panel>Software"). To make things safe, please make sure that the program directory (default C:\Program files) of TAP/KiTAP/TAP-M is deleted completely, otherwise do it manually. Exception: The program folder of the TAP program only contains a file named "lpt.cfg"; in this case there is no need to delete the folder as that file contains the settings of an additional/upgraded parallel port - otherwise it would have to be set up once again.
    Test results will remain (default within "My files" in the sub-folder "tap"/"kitap"/"tapm"), but a prior backup is always advisable.
  • How large should the distance between the monitor and the subject be?
  • The norm data was collected using a 15 inch CRT display at a distance of 50 cm. The outcome of this (with half of the monitor width) is the sine of half a visual angle of 0.28. This visual angle should be always constant. If you want to use a bigger screen, you should increase the distance to the screen accordingly. You can calculate this as follows: half screen width/0.28 => distance of the test person to the screen.
  • Is the parallel port of a docking station usable?
  • If it isn't a (often specific for manufacturer) docking station, but a so called "port replicator" a use isn't possible in most cases, especially if it's connected via a USB port. (q.v. technical details).
    To gain certainty take a look into the Windows device manager; for the TAP programs there has to be a LPT entry in the section "ports". Sometimes the TAP programs have to be setup separately for using this LPT (refer to the document in the download section.)
  • Are there MAC compatible versions of the TAP programs?
  • Currently we have not planned any versions for a MAC operating system.
    However, since the introduction of the software "Boot Camp" in April 2006 it's possible to run a Macintosh Computer with a Windows operating system (as a requirement a MAC with a x86 CPU from Intel is needed), so that there is also the opportunity to use the TAP programs.
    Please note: Using Windows by means of so called "virtualization software" (Parallels Desktop, VMWare Fusion or VirtualBox) is  - in particular for the measurements - not suitable for operating the TAP programs (too large latency periods).
  • How can I change the language setting of the TAP program?
  • Changing the language settings for the user interface of the TAP programs can be carried out via the context menu (right click) of the desktop shortcut.
    After you right-click the shortcut icon first choose "Properties" from the dropdown menu. Then you will find the country code "-locale=.." within the "target" field under the tab "shortcut".
    Screenshot 1 Screenshot 2

Depending on the program currently the following country codes are available (Build 05/2012):

SpracheTAP 2.3TAP-M 1.3
KiTAP 1.5
German de de de
English en en en
French fr fr fr
Italian it it it
Spanish es es es
Finnish fi fi -
Dutch nl nl nl
Swedish - sv -
Danish da da da
Lithuanian lt - -
Portuguese pt pt pt
Polish pl pl pl
Russian ru ru ru
Chinese (traditional) cnt cnt cnt
Chinese (simplified) cns cns cns

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